Pros And Cons of Hiring Remotely From India: An Ad Agencys Guide on Offshore Hiring

The Indian outsourcing industry caters to a large number of different businesses! If you don’t have a clear idea of how the industry functions, it can be difficult to outsource the work to an Indian service provider. The availability of skilled professionals is another reason why companies choose to outsource to Indian service providers. You also benefit from reduced startup cost due to the availability of ready outsourcing infrastructure in India.

  • The talent you hire in-house is aware of your company policies and fits right into your corporate culture.
  • The voice search queries in India are growing at a rate of 270% annually.
  • Web app development refers to the creation of programs that run on a web server and can be accessed through a web browser.

In addition to bolstering the capacity to grow smoothly, the focus on open communication and transparent cooperation helps to establish a cooperative relationship that transcends physical distance. Before moving to a guide on income statement template for excel, we must discuss outsourcing. When a corporate business hires a third party to handle and perform non-core tasks. The set of these tasks includes those jobs which are not necessarily required to be performed in-house, such as manufacturing, data entry, client support, healthcare and more. There is a misconception that outsourcing to India would mean a lot of challenges in communication. However, India has the second-largest English-speaking population in the world.

Are Outsourcing Firms in India Getting Outclassed by Philippines BPO?

In this article, we will discuss the cost and quality factors of outsourcing and provide tips on how to ensure quality control when outsourcing to India. While IT outsourcing has been the dominant outsourcing service in India for several years, non-IT outsourcing services are expected to grow in popularity in the future. Outsourcing firms in India are expanding their services to include finance and accounting, human resources, and customer support, among others. This trend is driven by the need for businesses to outsource non-core functions to focus on their core competencies. The outsourcing industry in India has developed a robust technological infrastructure and expertise in the latest technologies such as artificial intelligence, cloud computing, and blockchain. In 2023, Indian outsourcing firms are expected to continue investing in advanced technology and infrastructure to stay ahead of the curve.

Unlike in the Philippines, Indian businesses are not accustomed to Western culture. Although they can relate to it, applying it in their business practices is difficult. Agents can answer basic questions from patients, like schedule and billing inquiries. Barclays expected the next big thing in India, and the anticipation backfired.

The reason why we so highly recommend hiring from the Philippines is because they have the best scores in the areas we mentioned above. The costs of hiring in the Philippines are comparable to those in India. Sometimes, they can be higher, but this is because you get better quality. SEO is really technical, and India has a long history of focusing on technical skills. It takes a special mind and special training to understand SEO at a high level. When your business is at stake, you want to hire only the best optimizers to get you quality hits to make bank.


As stated, BPO companies in India rely on 2 to 3 big corporations as their clients. However, small and medium enterprises are also looking to outsource their service. So, are outsourcing companies in India the perfect destination for you? There are several reasons why outsourcing companies in India are the most common target of cyber hackers.

Software outsourcing to India: Benefits, cons, top companies

The use of productivity monitoring tools like Traqq, Time Doctor and ProHance is becoming essential productivity management tools. Web accessibility tools can also open the doors to people with issues like colour blindness or epilepsy to work more effectively. In addition, most Indian companies have ISO-9000, which shows they are not just technologically equipped but experts in the IT-BPM sector. This resulted in the influx of investments and support from local and international businesses, especially the IT sector.

From there, you can easily upscale and prepare another contract to include additional services like bookkeeping, accounts payable, etc. Plus, due to the abundant availability of talent and lower labor costs in India, you can choose to upscale or downscale your business with a very short turnaround time. So Indian accounting consultants will be able to communicate clearly and understand your business processes without any issues. Among others, India is a leading country in the outsourcing industry, especially in the accounting and finance sector. Outsourcing helps businesses save time and resources while benefiting from high-quality labor. Cost reductions of up to 60–70% relative to in-house operations, especially with software development and IT solutions, are, nevertheless, not unusual.

Access to Highly Talented Individuals

Here are some of the top outsourcing companies in India to consider for customer support. What you end up selecting will depend on your budget and company needs, but these are excellent options. In all main cities, India offers state-of-the-art technology and cellular networks. The proactive approach of the Indian government towards technological advancement and infrastructure development is also a major factor in India’s outsourcing success. Working hard will bring you far, but working smartly will make the process of advancement more enjoyable. Furthermore, requiring additional human resources to handle your firm’s tasks indicates that your organisation is expanding.

It is statistically proven that the country is the preferred choice of most of the countries over most outsourcing companies in  Western Europe or other Asian countries. In fact, many Indian companies are even GDPR compliant to ensure safe and secure outsourcing. Although easier communication, instant exchange of ideas, and a cultural fit might be some enticing reasons to stay put with your in-house team, it might cost you a lot. You might even have to stretch your company’s budget in order to find the technology stack that you actually need for your development task within your region. Also, go through the leading outsourcing software services and popular outsourcing companies in India to make an informed decision. And remember to follow the best practices mentioned above to ensure a smooth outsourcing process.

That’s why the offer round-the-clock customer support services when you outsource your customer care tasks to this company. They work to offer high responsiveness rates all while being extremely approachable. They focus on making sure your company answers customers in their time of need and that you can guarantee this service to your customers when you hire their outsourcing firm. Others have a stronger need for a more customer service oriented firm. If quality is compromised, cost-effectiveness is no longer an advantage for you.

In the future, we can expect to see more outsourcing firms in India adopting these technologies to improve their efficiency and productivity. This will enable them to deliver better results to their clients while reducing costs. While the time zone difference between India and other countries can be an advantage in terms of providing 24/7 support, it can also be a disadvantage. In 2023, time zone differences may still be a challenge for businesses that require real-time collaboration with their outsourcing partners.

12% of digital agencies are hiring only remote talents and this number will keep growing. India, being the most preferred talent-sourcing destination, has an obvious advantage of attracting more companies and helping them overcome the talent crunch. However, the above pros and cons are subjective for different organizations. First, you must analyze if the role you are looking for in offshore countries is suitable for a remote setup. There are a lot of job boards, recruitment agencies, and staffing agencies that can help in sourcing suitable profiles in bulk.

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